Inquiry Name Change

Inquiries are account and provisioning notes that we put into our customers accounts. We are slowly converting internal processes around inquiries. This allows U4 to be ahead of the game. In so many industries, especially the telephone industry, calls from customers get documented so little, we are making processes revolve around calls. We are changing some of our inquiry types around. "Provisioning Change" and "New Install Info" has been combined into "Provisioning U4COM". "Internet" inquiries will now be called "Provisioning U4NET". We have also created a new inquiry type called "Provisioning U4VMAIL" (This is for any voicemail issues either ours in the future or voicemail that we resale) Prior to this it was just not tracked in a category. The inquiry changes were done so it will match the services we offer, and what everyone calls inquiries is the same as what sales people call the services. This will also make a lot more sense after the launch of the new website.