U4 this week accomplished a record low number of open inquiries

As a company we have set a goal of to keep inquiries under 100. In order for this to happen it means every inquiry has to get worked everyday. Close to 40 inquiries are put into our system everyday for customers. Inquiries are everything from new orders, provisioning requests, service repairs, or billing questions. Many times during the month we have automated inquiries that are created such as mailing a customer an expired credit card post card. U4 strives to be as proactive as possible to better serve the needs of our customer. U4 is making procedures around making sure customer’s accounts get documented. So many companies never document the customers account, and we plan to have everything documented eventually. It is even possible that we will open certain customer records for the end user to view them online when they write us.